An investigative report on America Now exposed a duct cleaning rip off.
First the program brought in its own licensed and accredited contractors (one licensed in mold detection and remediation), to check out a home’s ductwork. Aside from dust, there was nothing wrong with the ductwork.
One of the home’s producers posed as the homeowner and responded to a duct cleaning company for a duct cleaning and furnace inspection at the $99.95 advertised price. Just a few minutes after the cleaning crew arrived, they claimed to have spotted a problem with black and green mold. The special offer “morphed into three options, ranging from $921 to more than $3,400 for problems that did not exist and work that did not need to be done,” America Now reported.
America Now also said that the credentials of duct cleaning/mold inspection companies are often difficult to verify. The program suggested that consumers shop by certification, people certified by the Institute of Inspection, Cleaning & Restoration, the National Air Duct Cleaners Association or the American Council of Accredited Certification. The companies, if they suspect a problem, “should also recommend and allow an independent, third-party mold test in to maintain neutrality,” the program recommended.